Windows Hello for business configuration is not successfull




we are not able to login with windows hello (face or pin)
All prerequisites have been done and the necessary configuration steps have been carried out.

-SmartCard for User Certificates

-Update Domainauthentication (Kerberos)

-configured the GPO for our Users

-The pin and facial recognizers were set up on the PCs.

We have a hybrid configuraion zu Azure Active Directory with AAD Connect & device writeback.

When trying to log in with Windows Hello, the following message appears:
"This option is currently not available"

The Devices are hybrid azure joined in the Azure Portal
The device writeback is sucessfully configured.

we have a big customer event tomorrow at our house. We would like to introduce the Windows Hello functions to our customers.

we have successfully completed the tutorial:windows hello for business whybrid certificate trust deployment

has anyone ever had a similar problem and knows the quick solution?

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