KB958644 causing System to hang after reboot

F

Frenchy

I have now installed this security update 4 times and each time it hangs
the computer at the restart.

I have rolled back using Rollback Rx software and tried again from a
further back point and again each time system freezes.

Vista Ultimate x64 and all other programs running OK. Have deleted TEMP
folder and tried again, same hang.

Have run CHKDSK (due to numerous button reboots) and all is clean

Have the update hidden until MS solves this problem. I have reported
through MS E-Mail help, but that will be days away (am in NZ and Holiday
weekend)

Looks like a bunch of other people have lots of different problems with
this update.

I have tried installing it from the shutdown button and direct from
Windows update. Same Hang

Frenchy
 
T

TaurArian

Re: KB958644 causing System to hang after reboot

http://support.microsoft.com/kb/958644
See: How to obtain help and support for this security update

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Frenchy" <invalid@invalid.com> wrote in message
news:gdu5ef$aok$1@registered.motzarella.org...
>I have now installed this security update 4 times and each time it hangs
>the computer at the restart.
>
> I have rolled back using Rollback Rx software and tried again from a
> further back point and again each time system freezes.
>
> Vista Ultimate x64 and all other programs running OK. Have deleted TEMP
> folder and tried again, same hang.
>
> Have run CHKDSK (due to numerous button reboots) and all is clean
>
> Have the update hidden until MS solves this problem. I have reported
> through MS E-Mail help, but that will be days away (am in NZ and Holiday
> weekend)
>
> Looks like a bunch of other people have lots of different problems with
> this update.
>
> I have tried installing it from the shutdown button and direct from
> Windows update. Same Hang
>
> Frenchy
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

TaurArian wrote:
> http://support.microsoft.com/kb/958644
> See: How to obtain help and support for this security update
>

That isn't a lot of help. I had said I have already posted this to the
MS E-Mail help. Plus the URL you give, gives not one iota of help as to
why this Update is causing problems!

Frenchy
 
O

Ottmar Freudenberger

Re: KB958644 causing System to hang after reboot

"Frenchy" <invalid@invalid.com> schrieb:
> TaurArian wrote:
>> http://support.microsoft.com/kb/958644
>> See: How to obtain help and support for this security update
>>

> That isn't a lot of help. I had said I have already posted this to the
> MS E-Mail help. Plus the URL you give, gives not one iota of help as to
> why this Update is causing problems!


Sure, you should open a call/support case with MS Support, which should be
free of charge.

Bye,
Freudi
 
S

Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]

Re: KB958644 causing System to hang after reboot

And there are thousands and thousands and truly thousands in the Patch
Management listserve with no issues.

Can you also try in safe more?

What third party security software do you have installed?

Frenchy wrote:
> I have now installed this security update 4 times and each time it hangs
> the computer at the restart.
>
> I have rolled back using Rollback Rx software and tried again from a
> further back point and again each time system freezes.
>
> Vista Ultimate x64 and all other programs running OK. Have deleted TEMP
> folder and tried again, same hang.
>
> Have run CHKDSK (due to numerous button reboots) and all is clean
>
> Have the update hidden until MS solves this problem. I have reported
> through MS E-Mail help, but that will be days away (am in NZ and Holiday
> weekend)
>
> Looks like a bunch of other people have lots of different problems with
> this update.
>
> I have tried installing it from the shutdown button and direct from
> Windows update. Same Hang
>
> Frenchy
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
> And there are thousands and thousands and truly thousands in the Patch
> Management listserve with no issues.
>
> Can you also try in safe more?
>
> What third party security software do you have installed?


Thanks, I appreciate that, I actually patched two other Vista computers
here at home with no hassles. One x86, one x64. I was looking for
guidelines as to why this problem on this machine.

I have ESET Smart Security Suite (NOD32) as well as Winpatrol. Tomorrow
I will try in Safe mode.

There are WARNING messages in Admin Events that

"Windows Servicing identified that package KB958644(Security Update) is
not applicable for this system"

Not sure why that is there, as Windows offers it as a Patch? Event ID 4374

Frenchy
>
> Frenchy wrote:
>> I have now installed this security update 4 times and each time it
>> hangs the computer at the restart.
>>
>> I have rolled back using Rollback Rx software and tried again from a
>> further back point and again each time system freezes.
>>
>> Vista Ultimate x64 and all other programs running OK. Have deleted
>> TEMP folder and tried again, same hang.
>>
>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>
>> Have the update hidden until MS solves this problem. I have reported
>> through MS E-Mail help, but that will be days away (am in NZ and
>> Holiday weekend)
>>
>> Looks like a bunch of other people have lots of different problems
>> with this update.
>>
>> I have tried installing it from the shutdown button and direct from
>> Windows update. Same Hang
>>
>> Frenchy
 
T

TaurArian

Re: KB958644 causing System to hang after reboot



"Frenchy" <invalid@invalid.com> wrote in message
news:gdudrd$lkj$1@registered.motzarella.org...
> TaurArian wrote:
>> http://support.microsoft.com/kb/958644
>> See: How to obtain help and support for this security update
>>

> That isn't a lot of help. I had said I have already posted this to the MS
> E-Mail help. Plus the URL you give, gives not one iota of help as to why
> this Update is causing problems!
>
> Frenchy



Then perhaps you could give some information for example was there any error
codes associated with the failed update, did you check the windowsupdate.log
for any clues.

Otherwise you'll have to wait for support to get back to you.
 
S

Susan Bradley

Re: KB958644 causing System to hang after reboot

Frenchy wrote:
> Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
>> And there are thousands and thousands and truly thousands in the Patch
>> Management listserve with no issues.
>>
>> Can you also try in safe more?
>>
>> What third party security software do you have installed?

>
> Thanks, I appreciate that, I actually patched two other Vista computers
> here at home with no hassles. One x86, one x64. I was looking for
> guidelines as to why this problem on this machine.
>
> I have ESET Smart Security Suite (NOD32) as well as Winpatrol. Tomorrow
> I will try in Safe mode.
>
> There are WARNING messages in Admin Events that
>
> "Windows Servicing identified that package KB958644(Security Update) is
> not applicable for this system"
>
> Not sure why that is there, as Windows offers it as a Patch? Event ID 4374
>
> Frenchy
>>
>> Frenchy wrote:
>>> I have now installed this security update 4 times and each time it
>>> hangs the computer at the restart.
>>>
>>> I have rolled back using Rollback Rx software and tried again from a
>>> further back point and again each time system freezes.
>>>
>>> Vista Ultimate x64 and all other programs running OK. Have deleted
>>> TEMP folder and tried again, same hang.
>>>
>>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>>
>>> Have the update hidden until MS solves this problem. I have reported
>>> through MS E-Mail help, but that will be days away (am in NZ and
>>> Holiday weekend)
>>>
>>> Looks like a bunch of other people have lots of different problems
>>> with this update.
>>>
>>> I have tried installing it from the shutdown button and direct from
>>> Windows update. Same Hang
>>>
>>> Frenchy


What language is this OS?
 
S

Susan Bradley

Re: KB958644 causing System to hang after reboot

http://support.microsoft.com/kb/947821

Try running that on it first?


Susan Bradley wrote:
> Frenchy wrote:
>> Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
>>> And there are thousands and thousands and truly thousands in the
>>> Patch Management listserve with no issues.
>>>
>>> Can you also try in safe more?
>>>
>>> What third party security software do you have installed?

>>
>> Thanks, I appreciate that, I actually patched two other Vista
>> computers here at home with no hassles. One x86, one x64. I was
>> looking for guidelines as to why this problem on this machine.
>>
>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol.
>> Tomorrow I will try in Safe mode.
>>
>> There are WARNING messages in Admin Events that
>>
>> "Windows Servicing identified that package KB958644(Security Update)
>> is not applicable for this system"
>>
>> Not sure why that is there, as Windows offers it as a Patch? Event ID
>> 4374
>>
>> Frenchy
>>>
>>> Frenchy wrote:
>>>> I have now installed this security update 4 times and each time it
>>>> hangs the computer at the restart.
>>>>
>>>> I have rolled back using Rollback Rx software and tried again from a
>>>> further back point and again each time system freezes.
>>>>
>>>> Vista Ultimate x64 and all other programs running OK. Have deleted
>>>> TEMP folder and tried again, same hang.
>>>>
>>>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>>>
>>>> Have the update hidden until MS solves this problem. I have
>>>> reported through MS E-Mail help, but that will be days away (am in
>>>> NZ and Holiday weekend)
>>>>
>>>> Looks like a bunch of other people have lots of different problems
>>>> with this update.
>>>>
>>>> I have tried installing it from the shutdown button and direct from
>>>> Windows update. Same Hang
>>>>
>>>> Frenchy

>
> What language is this OS?
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

Susan Bradley wrote:
> Frenchy wrote:
>> Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
>>> And there are thousands and thousands and truly thousands in the
>>> Patch Management listserve with no issues.
>>>
>>> Can you also try in safe more?
>>>
>>> What third party security software do you have installed?

>>
>> Thanks, I appreciate that, I actually patched two other Vista
>> computers here at home with no hassles. One x86, one x64. I was
>> looking for guidelines as to why this problem on this machine.
>>
>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol.
>> Tomorrow I will try in Safe mode.
>>
>> There are WARNING messages in Admin Events that
>>
>> "Windows Servicing identified that package KB958644(Security Update)
>> is not applicable for this system"
>>
>> Not sure why that is there, as Windows offers it as a Patch? Event ID
>> 4374
>>
>> Frenchy
>>>
>>> Frenchy wrote:
>>>> I have now installed this security update 4 times and each time it
>>>> hangs the computer at the restart.
>>>>
>>>> I have rolled back using Rollback Rx software and tried again from a
>>>> further back point and again each time system freezes.
>>>>
>>>> Vista Ultimate x64 and all other programs running OK. Have deleted
>>>> TEMP folder and tried again, same hang.
>>>>
>>>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>>>
>>>> Have the update hidden until MS solves this problem. I have
>>>> reported through MS E-Mail help, but that will be days away (am in
>>>> NZ and Holiday weekend)
>>>>
>>>> Looks like a bunch of other people have lots of different problems
>>>> with this update.
>>>>
>>>> I have tried installing it from the shutdown button and direct from
>>>> Windows update. Same Hang
>>>>
>>>> Frenchy

>
> What language is this OS?

English
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

Susan Bradley wrote:
> http://support.microsoft.com/kb/947821
>
> Try running that on it first?


Will try that now

Frenchy

>
>
> Susan Bradley wrote:
>> Frenchy wrote:
>>> Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
>>>> And there are thousands and thousands and truly thousands in the
>>>> Patch Management listserve with no issues.
>>>>
>>>> Can you also try in safe more?
>>>>
>>>> What third party security software do you have installed?
>>>
>>> Thanks, I appreciate that, I actually patched two other Vista
>>> computers here at home with no hassles. One x86, one x64. I was
>>> looking for guidelines as to why this problem on this machine.
>>>
>>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol.
>>> Tomorrow I will try in Safe mode.
>>>
>>> There are WARNING messages in Admin Events that
>>>
>>> "Windows Servicing identified that package KB958644(Security Update)
>>> is not applicable for this system"
>>>
>>> Not sure why that is there, as Windows offers it as a Patch? Event
>>> ID 4374
>>>
>>> Frenchy
>>>>
>>>> Frenchy wrote:
>>>>> I have now installed this security update 4 times and each time it
>>>>> hangs the computer at the restart.
>>>>>
>>>>> I have rolled back using Rollback Rx software and tried again from
>>>>> a further back point and again each time system freezes.
>>>>>
>>>>> Vista Ultimate x64 and all other programs running OK. Have deleted
>>>>> TEMP folder and tried again, same hang.
>>>>>
>>>>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>>>>
>>>>> Have the update hidden until MS solves this problem. I have
>>>>> reported through MS E-Mail help, but that will be days away (am in
>>>>> NZ and Holiday weekend)
>>>>>
>>>>> Looks like a bunch of other people have lots of different problems
>>>>> with this update.
>>>>>
>>>>> I have tried installing it from the shutdown button and direct from
>>>>> Windows update. Same Hang
>>>>>
>>>>> Frenchy

>>
>> What language is this OS?
 
P

PA Bear [MS MVP]

Re: KB958644 causing System to hang after reboot

[I've read all replies to this thread as of this post.]

Are you running Vista or Vista SP1? If the latter, did you install it via
Windows Update or manually? If manually, any chance that it's a beta or
Release Candidate version?

Have you encountered any other difficulties installing other, recently
released updates?

> I have ESET Smart Security Suite (NOD32) as well as Winpatrol. Tomorrow
> I will try in Safe mode.


Good idea. Also (in normal mode) see if disabling NOD32, WinPatrol, ESET
Firewall *and then enabling the Windows Firewall* makes any difference?

Has a Norton or McAfee application ever been installed on this machine?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Frenchy wrote:
> Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
>> And there are thousands and thousands and truly thousands in the Patch
>> Management listserve with no issues.
>>
>> Can you also try in safe more?
>>
>> What third party security software do you have installed?

>
> Thanks, I appreciate that, I actually patched two other Vista computers
> here at home with no hassles. One x86, one x64. I was looking for
> guidelines as to why this problem on this machine.
>
> I have ESET Smart Security Suite (NOD32) as well as Winpatrol. Tomorrow
> I will try in Safe mode.
>
> There are WARNING messages in Admin Events that
>
> "Windows Servicing identified that package KB958644(Security Update) is
> not applicable for this system"
>
> Not sure why that is there, as Windows offers it as a Patch? Event ID
> 4374
>
> Frenchy
>>
>> Frenchy wrote:
>>> I have now installed this security update 4 times and each time it
>>> hangs the computer at the restart.
>>>
>>> I have rolled back using Rollback Rx software and tried again from a
>>> further back point and again each time system freezes.
>>>
>>> Vista Ultimate x64 and all other programs running OK. Have deleted
>>> TEMP folder and tried again, same hang.
>>>
>>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>>
>>> Have the update hidden until MS solves this problem. I have reported
>>> through MS E-Mail help, but that will be days away (am in NZ and
>>> Holiday weekend)
>>>
>>> Looks like a bunch of other people have lots of different problems
>>> with this update.
>>>
>>> I have tried installing it from the shutdown button and direct from
>>> Windows update. Same Hang
>>>
>>> Frenchy
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

PA Bear [MS MVP] wrote:
> [I've read all replies to this thread as of this post.]
>
> Are you running Vista or Vista SP1? If the latter, did you install it
> via Windows Update or manually? If manually, any chance that it's a
> beta or Release Candidate version?
>
> Have you encountered any other difficulties installing other, recently
> released updates?
>
>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol. Tomorrow
>> I will try in Safe mode.

>
> Good idea. Also (in normal mode) see if disabling NOD32, WinPatrol,
> ESET Firewall *and then enabling the Windows Firewall* makes any
> difference?
>
> Has a Norton or McAfee application ever been installed on this machine?


I installed KB947821 as per other helpful reply from Susan Bradley, that
installed but not sure it did anything after 5 mins. The log file
didn't seem to report anything amiss. Lots of reports of that being a
magic bullet!

I am running SP1. I waited until the release candidate and manually
installed that. It installed fine and machine has been running for some
months since SP1. Have never had a single problem from any Windows
Updates and these have always been set to Auto install

Norton came with the machine but was correctly removed using their
delete tool 5 months ago (immediately), BUT I realise that 2 days ago, I
did install the Norton Beta UAC tool. I have since un-installed that.
Note this seemed the answer to how UAC should have been implemented by
MS from the start (it remembers programs you tell it are OK to run)

I will now try and install the missing security update 958644 in Normal
one more time (to see if the Norton Beta tool was the cause) and then a
second time with the ESET and WinPatrol off.

I will report back. Thanks
Frenchy
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

Frenchy wrote:
> PA Bear [MS MVP] wrote:
>> [I've read all replies to this thread as of this post.]
>>
>> Are you running Vista or Vista SP1? If the latter, did you install it
>> via Windows Update or manually? If manually, any chance that it's a
>> beta or Release Candidate version?
>>
>> Have you encountered any other difficulties installing other, recently
>> released updates?
>>
>>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol. Tomorrow
>>> I will try in Safe mode.

>>
>> Good idea. Also (in normal mode) see if disabling NOD32, WinPatrol,
>> ESET Firewall *and then enabling the Windows Firewall* makes any
>> difference?
>>
>> Has a Norton or McAfee application ever been installed on this machine?

>
> I installed KB947821 as per other helpful reply from Susan Bradley, that
> installed but not sure it did anything after 5 mins. The log file
> didn't seem to report anything amiss. Lots of reports of that being a
> magic bullet!
>
> I am running SP1. I waited until the release candidate and manually
> installed that. It installed fine and machine has been running for some
> months since SP1. Have never had a single problem from any Windows
> Updates and these have always been set to Auto install
>
> Norton came with the machine but was correctly removed using their
> delete tool 5 months ago (immediately), BUT I realise that 2 days ago, I
> did install the Norton Beta UAC tool. I have since un-installed that.
> Note this seemed the answer to how UAC should have been implemented by
> MS from the start (it remembers programs you tell it are OK to run)
>
> I will now try and install the missing security update 958644 in Normal
> one more time (to see if the Norton Beta tool was the cause) and then a
> second time with the ESET and WinPatrol off.
>
> I will report back. Thanks
> Frenchy


Reporting back!

OK, just installing as 'Normal', the installation went OK and got to
stage 3 of the install and 100% Ok after the reboot and then froze just
after the WELCOME screen. Had to do a Hard reset. In other words
KB947821 and uninstalling Beta of Norton's UAC did not solve the problem.

Disabled AV and WinPatrol and activated Widows Firewall. Install went
OK and now after the Welcome screen I got a PREPARING YOUR DESKTOP
screen and then Vista starts with a new profile and an error balloon
that "User Profile Didn't Load". Rebooted and this time loaded normally.

Looks like the ESET Security Suite and/or WinPatrol was the culprit

Thanks to all for the suggestions. Another 24+ hours out of my life
<smile>

Frenchy
 
A

anna

RE: KB958644 causing System to hang after reboot

We have been getting the same error as depicted here by Frenchy on our
Windows Vista SP1 Ultimate, AMD 64. Event viewer ID 4374 after it tried to
pull down KB958644, the machine never gets passed the windows loading bar. We
called the Safe PC MS support # provided in the kb link. We waited about 15
minutes to get to a technician but then he was very helpful and persistent.
Here is how he helped us to get around it.
There is a conflict between one of the startup items and the security patch.
To identify the problem item you have to use the MSconfig.exe to eliminate
the items that work properly. In our case the conflict turned out to be
caused by Windows Media Player component called: wmpnscfg. If you want to
see if this is your problem, run regedit.exe and delete the wmpnscfg key from
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run. If
this isn’t there or if removing that doesn’t get you back into normal mode,
follow the steps below to find out what is causing the
Here is what we did to troubleshoot.
Steps:
1. Boot to Safe Mode
2. Run MSConfig.exe
3. General Tab: select the “Selective Startup”
4. Uncheck “Load Startup Items”
5. Go to the Services Tab
6. Check “Hide all Microsoft Services”, on the bottom left of the window.
7. Click on “disable all” (non-ms services)
8. Click apply, click “ok”.
9. Reboot
See if it gets to your desktop in normal mode – in our case it did. This
means that the conflicting is either a “non-ms” service or a “startup item”.
So this should get you back to being able to boot into your system normally.
Now, to narrow down whom the culprit is:
10. In the “services” tab – check “enable all”.
11. Reboot
If it gets you to your desktop in normal mode – in our case it did – we just
eliminated all services as a possible culprits.
Now, to narrow down the startup items:
12. Run msconfig.exe
13. On the General Tab, click “normal startup”
14. Now click “selective startup”
15. Now go to the “startup” tab
16. Select half of your items
17. Click ok
18. Reboot
See if it gets you to your desktop in normal mode. If yes, none of the
selected startup items are problematic. If not, one of them is. Wash rinse
and repeat using this 50/50 method to find the exact item.
Hope this works for you. Good Luck!


"Frenchy" wrote:

> I have now installed this security update 4 times and each time it hangs
> the computer at the restart.
>
> I have rolled back using Rollback Rx software and tried again from a
> further back point and again each time system freezes.
>
> Vista Ultimate x64 and all other programs running OK. Have deleted TEMP
> folder and tried again, same hang.
>
> Have run CHKDSK (due to numerous button reboots) and all is clean
>
> Have the update hidden until MS solves this problem. I have reported
> through MS E-Mail help, but that will be days away (am in NZ and Holiday
> weekend)
>
> Looks like a bunch of other people have lots of different problems with
> this update.
>
> I have tried installing it from the shutdown button and direct from
> Windows update. Same Hang
>
> Frenchy
>
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

anna wrote:
> We have been getting the same error as depicted here by Frenchy on our
> Windows Vista SP1 Ultimate, AMD 64. Event viewer ID 4374 after it tried to
> pull down KB958644, the machine never gets passed the windows loading bar. We
> called the Safe PC MS support # provided in the kb link. We waited about 15
> minutes to get to a technician but then he was very helpful and persistent.
> Here is how he helped us to get around it.
> There is a conflict between one of the startup items and the security patch.
> To identify the problem item you have to use the MSconfig.exe to eliminate
> the items that work properly. In our case the conflict turned out to be
> caused by Windows Media Player component called: wmpnscfg. If you want to
> see if this is your problem, run regedit.exe and delete the wmpnscfg key from
> Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run. If
> this isn’t there or if removing that doesn’t get you back into normal mode,
> follow the steps below to find out what is causing the
> Here is what we did to troubleshoot.
> Steps:
> 1. Boot to Safe Mode
> 2. Run MSConfig.exe
> 3. General Tab: select the “Selective Startup”
> 4. Uncheck “Load Startup Items”
> 5. Go to the Services Tab
> 6. Check “Hide all Microsoft Services”, on the bottom left of the window.
> 7. Click on “disable all” (non-ms services)
> 8. Click apply, click “ok”.
> 9. Reboot
> See if it gets to your desktop in normal mode – in our case it did. This
> means that the conflicting is either a “non-ms” service or a “startup item”.
> So this should get you back to being able to boot into your system normally.
> Now, to narrow down whom the culprit is:
> 10. In the “services” tab – check “enable all”.
> 11. Reboot
> If it gets you to your desktop in normal mode – in our case it did – we just
> eliminated all services as a possible culprits.
> Now, to narrow down the startup items:
> 12. Run msconfig.exe
> 13. On the General Tab, click “normal startup”
> 14. Now click “selective startup”
> 15. Now go to the “startup” tab
> 16. Select half of your items
> 17. Click ok
> 18. Reboot
> See if it gets you to your desktop in normal mode. If yes, none of the
> selected startup items are problematic. If not, one of them is. Wash rinse
> and repeat using this 50/50 method to find the exact item.
> Hope this works for you. Good Luck!


I have solved mine (see later post) but yours is an excellent write up
and may help others.

I wonder of my Display Fusion software could have been a start-up
culprit? I had turned that off in the last successful install just in case?

Frenchy
>
>
> "Frenchy" wrote:
>
>> I have now installed this security update 4 times and each time it hangs
>> the computer at the restart.
>>
>> I have rolled back using Rollback Rx software and tried again from a
>> further back point and again each time system freezes.
>>
>> Vista Ultimate x64 and all other programs running OK. Have deleted TEMP
>> folder and tried again, same hang.
>>
>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>
>> Have the update hidden until MS solves this problem. I have reported
>> through MS E-Mail help, but that will be days away (am in NZ and Holiday
>> weekend)
>>
>> Looks like a bunch of other people have lots of different problems with
>> this update.
>>
>> I have tried installing it from the shutdown button and direct from
>> Windows update. Same Hang
>>
>> Frenchy
>>
 
P

PA Bear [MS MVP]

Re: KB958644 causing System to hang after reboot

Frenchy wrote:
> Frenchy wrote:
>> PA Bear [MS MVP] wrote:
>>> [I've read all replies to this thread as of this post.]
>>>
>>> Are you running Vista or Vista SP1? If the latter, did you install it
>>> via Windows Update or manually? If manually, any chance that it's a
>>> beta or Release Candidate version?
>>>
>>> Have you encountered any other difficulties installing other, recently
>>> released updates?
>>>
>>>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol.
>>>> Tomorrow
>>>> I will try in Safe mode.
>>>
>>> Good idea. Also (in normal mode) see if disabling NOD32, WinPatrol,
>>> ESET Firewall *and then enabling the Windows Firewall* makes any
>>> difference?
>>>
>>> Has a Norton or McAfee application ever been installed on this machine?

>>
>> I installed KB947821 as per other helpful reply from Susan Bradley, that
>> installed but not sure it did anything after 5 mins. The log file
>> didn't seem to report anything amiss. Lots of reports of that being a
>> magic bullet!
>>
>> I am running SP1. I waited until the release candidate and manually
>> installed that. It installed fine and machine has been running for some
>> months since SP1. Have never had a single problem from any Windows
>> Updates and these have always been set to Auto install
>>
>> Norton came with the machine but was correctly removed using their
>> delete tool 5 months ago (immediately), BUT I realise that 2 days ago, I
>> did install the Norton Beta UAC tool. I have since un-installed that.
>> Note this seemed the answer to how UAC should have been implemented by
>> MS from the start (it remembers programs you tell it are OK to run)
>>
>> I will now try and install the missing security update 958644 in Normal
>> one more time (to see if the Norton Beta tool was the cause) and then a
>> second time with the ESET and WinPatrol off.
>>
>> I will report back. Thanks
>> Frenchy

>
> Reporting back!
>
> OK, just installing as 'Normal', the installation went OK and got to
> stage 3 of the install and 100% Ok after the reboot and then froze just
> after the WELCOME screen. Had to do a Hard reset. In other words
> KB947821 and uninstalling Beta of Norton's UAC did not solve the problem.
>
> Disabled AV and WinPatrol and activated Widows Firewall. Install went
> OK and now after the Welcome screen I got a PREPARING YOUR DESKTOP
> screen and then Vista starts with a new profile and an error balloon
> that "User Profile Didn't Load". Rebooted and this time loaded normally.
>
> Looks like the ESET Security Suite and/or WinPatrol was the culprit
>
> Thanks to all for the suggestions. Another 24+ hours out of my life
> <smile>


You're welcome and thanks for your feedback.

What version of ESET Security Suite are you running, please? Were its
definitions, etc., current when your first encountered the inability to
install KB958644? (Users of a few other, similar suites [e.g., all AVG 8.x
Pro versions] needed an update to be able to install KB958644.)

What version of WinPatrol are you running?

Thanks. Your reply might help others.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
 
P

PA Bear [MS MVP]

Re: KB958644 causing System to hang after reboot

That's odd. Then again, maybe not after reading...

<QP>
Microsoft Windows uses wmpnscfg.exe to alert users when media rendering
devices are found on the network. Wmpnscfg starts the Windows Media Player
Network Sharing Service (NSS) and then waits for notifications from the
service. When wmpnscfg is notified that a new media device is available on
the
network, it displays a popup in the system tray that informs the user about
the availability of the new device. If the user clicks the popup, wmpnscfg
launches Windows Media Player, which displays a dialog box that asks the
user
to either allow or deny sharing with the new device.
</QP>
Source: http://msdn.microsoft.com/en-us/library/bb262178.aspx

Thanks VERY much for this feedback, Anna! Your post is sure to help others.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

anna wrote:
> We have been getting the same error as depicted here by Frenchy on our
> Windows Vista SP1 Ultimate, AMD 64. Event viewer ID 4374 after it tried to
> pull down KB958644, the machine never gets passed the windows loading bar.
> We called the Safe PC MS support # provided in the kb link. We waited
> about
> 15 minutes to get to a technician but then he was very helpful and
> persistent. Here is how he helped us to get around it.
> There is a conflict between one of the startup items and the security
> patch.
> To identify the problem item you have to use the MSconfig.exe to eliminate
> the items that work properly. In our case the conflict turned out to be
> caused by Windows Media Player component called: wmpnscfg. If you want to
> see if this is your problem, run regedit.exe and delete the wmpnscfg key
> from
> Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run.
> If this isn’t there or if removing that doesn’t get you back into normal
> mode, follow the steps below to find out what is causing the
> Here is what we did to troubleshoot.
> Steps:
> 1. Boot to Safe Mode
> 2. Run MSConfig.exe
> 3. General Tab: select the “Selective Startup”
> 4. Uncheck “Load Startup Items”
> 5. Go to the Services Tab
> 6. Check “Hide all Microsoft Services”, on the bottom left of the window.
> 7. Click on “disable all” (non-ms services)
> 8. Click apply, click “ok”.
> 9. Reboot
> See if it gets to your desktop in normal mode – in our case it did. This
> means that the conflicting is either a “non-ms” service or a “startup
> item”.
> So this should get you back to being able to boot into your system
> normally.
> Now, to narrow down whom the culprit is:
> 10. In the “services” tab – check “enable all”.
> 11. Reboot
> If it gets you to your desktop in normal mode – in our case it did – we
> just
> eliminated all services as a possible culprits.
> Now, to narrow down the startup items:
> 12. Run msconfig.exe
> 13. On the General Tab, click “normal startup”
> 14. Now click “selective startup”
> 15. Now go to the “startup” tab
> 16. Select half of your items
> 17. Click ok
> 18. Reboot
> See if it gets you to your desktop in normal mode. If yes, none of the
> selected startup items are problematic. If not, one of them is. Wash rinse
> and repeat using this 50/50 method to find the exact item.
> Hope this works for you. Good Luck!
>
>
> "Frenchy" wrote:
>
>> I have now installed this security update 4 times and each time it hangs
>> the computer at the restart.
>>
>> I have rolled back using Rollback Rx software and tried again from a
>> further back point and again each time system freezes.
>>
>> Vista Ultimate x64 and all other programs running OK. Have deleted TEMP
>> folder and tried again, same hang.
>>
>> Have run CHKDSK (due to numerous button reboots) and all is clean
>>
>> Have the update hidden until MS solves this problem. I have reported
>> through MS E-Mail help, but that will be days away (am in NZ and Holiday
>> weekend)
>>
>> Looks like a bunch of other people have lots of different problems with
>> this update.
>>
>> I have tried installing it from the shutdown button and direct from
>> Windows update. Same Hang
>>
>> Frenchy
 
F

Frenchy

Re: KB958644 causing System to hang after reboot

PA Bear [MS MVP] wrote:
> Frenchy wrote:
>> Frenchy wrote:
>>> PA Bear [MS MVP] wrote:
>>>> [I've read all replies to this thread as of this post.]
>>>>
>>>> Are you running Vista or Vista SP1? If the latter, did you install it
>>>> via Windows Update or manually? If manually, any chance that it's a
>>>> beta or Release Candidate version?
>>>>
>>>> Have you encountered any other difficulties installing other, recently
>>>> released updates?
>>>>
>>>>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol.
>>>>> Tomorrow
>>>>> I will try in Safe mode.
>>>>
>>>> Good idea. Also (in normal mode) see if disabling NOD32, WinPatrol,
>>>> ESET Firewall *and then enabling the Windows Firewall* makes any
>>>> difference?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine?
>>>
>>> I installed KB947821 as per other helpful reply from Susan Bradley, that
>>> installed but not sure it did anything after 5 mins. The log file
>>> didn't seem to report anything amiss. Lots of reports of that being a
>>> magic bullet!
>>>
>>> I am running SP1. I waited until the release candidate and manually
>>> installed that. It installed fine and machine has been running for some
>>> months since SP1. Have never had a single problem from any Windows
>>> Updates and these have always been set to Auto install
>>>
>>> Norton came with the machine but was correctly removed using their
>>> delete tool 5 months ago (immediately), BUT I realise that 2 days ago, I
>>> did install the Norton Beta UAC tool. I have since un-installed that.
>>> Note this seemed the answer to how UAC should have been implemented by
>>> MS from the start (it remembers programs you tell it are OK to run)
>>>
>>> I will now try and install the missing security update 958644 in Normal
>>> one more time (to see if the Norton Beta tool was the cause) and then a
>>> second time with the ESET and WinPatrol off.
>>>
>>> I will report back. Thanks
>>> Frenchy

>>
>> Reporting back!
>>
>> OK, just installing as 'Normal', the installation went OK and got to
>> stage 3 of the install and 100% Ok after the reboot and then froze just
>> after the WELCOME screen. Had to do a Hard reset. In other words
>> KB947821 and uninstalling Beta of Norton's UAC did not solve the problem.
>>
>> Disabled AV and WinPatrol and activated Widows Firewall. Install went
>> OK and now after the Welcome screen I got a PREPARING YOUR DESKTOP
>> screen and then Vista starts with a new profile and an error balloon
>> that "User Profile Didn't Load". Rebooted and this time loaded normally.
>>
>> Looks like the ESET Security Suite and/or WinPatrol was the culprit
>>
>> Thanks to all for the suggestions. Another 24+ hours out of my life
>> <smile>

>
> You're welcome and thanks for your feedback.
>
> What version of ESET Security Suite are you running, please? Were its
> definitions, etc., current when your first encountered the inability to
> install KB958644? (Users of a few other, similar suites [e.g., all AVG
> 8.x Pro versions] needed an update to be able to install KB958644.)
>
> What version of WinPatrol are you running?
>
> Thanks. Your reply might help others.


ESET Security Suite 3.0.650.0, the virus sigs would have been database
3557 20081025 (that's a bit of a guess as today the dbase is 3557
20081026). Nothing in their Web knowledge base on others with any
problems with this update.

WinPatrol Plus (Paid Version) 15.9.2008.5

Bother were up to date as at 25 Oct when problem happened (note I am in
New Zealand)

Frenchy
 
P

PA Bear [MS MVP]

Re: KB958644 causing System to hang after reboot

Frenchy wrote:
> PA Bear [MS MVP] wrote:
>> Frenchy wrote:
>>> Frenchy wrote:
>>>> PA Bear [MS MVP] wrote:
>>>>> [I've read all replies to this thread as of this post.]
>>>>>
>>>>> Are you running Vista or Vista SP1? If the latter, did you install it
>>>>> via Windows Update or manually? If manually, any chance that it's a
>>>>> beta or Release Candidate version?
>>>>>
>>>>> Have you encountered any other difficulties installing other, recently
>>>>> released updates?
>>>>>
>>>>>> I have ESET Smart Security Suite (NOD32) as well as Winpatrol.
>>>>>> Tomorrow
>>>>>> I will try in Safe mode.
>>>>>
>>>>> Good idea. Also (in normal mode) see if disabling NOD32, WinPatrol,
>>>>> ESET Firewall *and then enabling the Windows Firewall* makes any
>>>>> difference?
>>>>>
>>>>> Has a Norton or McAfee application ever been installed on this
>>>>> machine?
>>>>
>>>> I installed KB947821 as per other helpful reply from Susan Bradley,
>>>> that
>>>> installed but not sure it did anything after 5 mins. The log file
>>>> didn't seem to report anything amiss. Lots of reports of that being a
>>>> magic bullet!
>>>>
>>>> I am running SP1. I waited until the release candidate and manually
>>>> installed that. It installed fine and machine has been running for
>>>> some
>>>> months since SP1. Have never had a single problem from any Windows
>>>> Updates and these have always been set to Auto install
>>>>
>>>> Norton came with the machine but was correctly removed using their
>>>> delete tool 5 months ago (immediately), BUT I realise that 2 days ago,
>>>> I
>>>> did install the Norton Beta UAC tool. I have since un-installed that.
>>>> Note this seemed the answer to how UAC should have been implemented by
>>>> MS from the start (it remembers programs you tell it are OK to run)
>>>>
>>>> I will now try and install the missing security update 958644 in Normal
>>>> one more time (to see if the Norton Beta tool was the cause) and then a
>>>> second time with the ESET and WinPatrol off.
>>>>
>>>> I will report back. Thanks
>>>> Frenchy
>>>
>>> Reporting back!
>>>
>>> OK, just installing as 'Normal', the installation went OK and got to
>>> stage 3 of the install and 100% Ok after the reboot and then froze just
>>> after the WELCOME screen. Had to do a Hard reset. In other words
>>> KB947821 and uninstalling Beta of Norton's UAC did not solve the
>>> problem.
>>>
>>> Disabled AV and WinPatrol and activated Widows Firewall. Install went
>>> OK and now after the Welcome screen I got a PREPARING YOUR DESKTOP
>>> screen and then Vista starts with a new profile and an error balloon
>>> that "User Profile Didn't Load". Rebooted and this time loaded
>>> normally.
>>>
>>> Looks like the ESET Security Suite and/or WinPatrol was the culprit
>>>
>>> Thanks to all for the suggestions. Another 24+ hours out of my life
>>> <smile>

>>
>> You're welcome and thanks for your feedback.
>>
>> What version of ESET Security Suite are you running, please? Were its
>> definitions, etc., current when your first encountered the inability to
>> install KB958644? (Users of a few other, similar suites [e.g., all AVG
>> 8.x Pro versions] needed an update to be able to install KB958644.)
>>
>> What version of WinPatrol are you running?
>>
>> Thanks. Your reply might help others.

>
> ESET Security Suite 3.0.650.0, the virus sigs would have been database
> 3557 20081025 (that's a bit of a guess as today the dbase is 3557
> 20081026). Nothing in their Web knowledge base on others with any
> problems with this update.
>
> WinPatrol Plus (Paid Version) 15.9.2008.5
>
> Bother were up to date as at 25 Oct when problem happened (note I am in
> New Zealand)


Thanks very much for this information. I'm not running ESET SS but I am
running WinPatrol PLUS v15.9.2008.0 (not v15.9.2008.5, which was released on
10 Oct-08; cf.
http://billpstudios.blogspot.com/2008/10/winpatrol-explorer-integration-option.html).
I'd very much doubt that your WinPatrol version played a role here. If it
did, I'd expect Bill P to mention this in his blog.

While I'm inclined to point the finger at NOD32 or the ESET Firewall, I
*suspect* it should be pointed at the Norton Beta UAC tool. I know you
uninstalled it but I think you would have been wise to have run the current
version of the Norton Removal Tool and reboot after doing so. In fact, I'd
strongly recommend doing so now:

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
 
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