I can't install critical updates

M

Maslow

Hello !
I don't speak English very well but I think you'll understand me.
I couldn't install some critical Windows updates (such as KB958644,
KB953155). However, I could install Windows Defender Updates or Silverlight.

I already wrote to Microsoft Technical Support : they answered me twice.
They sent me two files to install (FIX_WU_v.17.zip the first time, then
Checksur the second time). I answered them that the two solutions didn't
help me. Since, they didn't answer me anymore.

So, I expose you my problem : my Windows Updates can search new updates, but
the problem is that when I arrived at 98% of the installation, I had this
code error : 800736B2 (unknown error). I run Vista Premium SP1.
Thank you.
 
M

MowGreen [MVP]

Re: I can't install critical updates

800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
The application binding data format is invalid.

The issue may be caused by antivirus/security software.
What is the installed AV/security suite/anti-malware and which firewall
is being used ?
Which country did you contact Support in and do you have a case number,
Maslow ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


Maslow wrote:

> Hello !
> I don't speak English very well but I think you'll understand me.
> I couldn't install some critical Windows updates (such as KB958644,
> KB953155). However, I could install Windows Defender Updates or
> Silverlight.
>
> I already wrote to Microsoft Technical Support : they answered me twice.
> They sent me two files to install (FIX_WU_v.17.zip the first time, then
> Checksur the second time). I answered them that the two solutions didn't
> help me. Since, they didn't answer me anymore.
>
> So, I expose you my problem : my Windows Updates can search new updates,
> but the problem is that when I arrived at 98% of the installation, I had
> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
> Thank you.
>
>
>
 
M

Maslow

Re: I can't install critical updates

Thank you MowGreen for answering me.

I'm from France and I think that Microsoft technical support is located in
Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
I have Antivir and Windows Defender as antivirus and antimalwares
residential softwares.
Furthermore, I scan my computer from time to time with Malwarebytes and
Spybot (theses two softwares are not residentials).
I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
Outbound : I created some outbound rules).

Last news : Microsoft sent me a third mail and suggested me to install this
file : "au_client_tool_v72.exe". I don't know exactly the contents of this
file, but I think(I'm not sure) the guy installed me Windows Installer 3.1
!!! Anyway, this third solution didn't work like the others.

I don't know what you mean by "case number" but in alls objects of my
emails, I've got this figure : SRX1082888031ID


"MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de groupe
de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
> The application binding data format is invalid.
>
> The issue may be caused by antivirus/security software.
> What is the installed AV/security suite/anti-malware and which firewall is
> being used ?
> Which country did you contact Support in and do you have a case number,
> Maslow ?
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Maslow wrote:
>
>> Hello !
>> I don't speak English very well but I think you'll understand me.
>> I couldn't install some critical Windows updates (such as KB958644,
>> KB953155). However, I could install Windows Defender Updates or
>> Silverlight.
>>
>> I already wrote to Microsoft Technical Support : they answered me twice.
>> They sent me two files to install (FIX_WU_v.17.zip the first time, then
>> Checksur the second time). I answered them that the two solutions didn't
>> help me. Since, they didn't answer me anymore.
>>
>> So, I expose you my problem : my Windows Updates can search new updates,
>> but the problem is that when I arrived at 98% of the installation, I had
>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>> Thank you.
>>
>>
>>
 
M

MowGreen [MVP]

Re: I can't install critical updates

This *is* the case number: SRX1082888031ID

I can't believe they sent you an older reset tool. Please download the
latest one from here and *save* it:

http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263

Once the download completes, close the browser and all open programs.

Before proceeding, what rules did you add to outbound filtering for the
native Vista firewall ? Suggest you reset the firewall to it's Default
settings for now.

Next, *** temporarily disable AntiVir so that *none* of it's services
nor processes are running. Consult the User Guide or Avira's web site if
the page below does not accomplish that ***
http://www.bleepingcomputer.com/forums/topic114351.html

Now run au_check_v78_codeplex.exe and allow it time to complete it's
operation. Restart the system after it's done.

Can the system update now ?
If not, has Malware Bytes ever detected any malware on the system ?


MowGreen [MVP 2003-2008]
================
*-343-* FDNY
Never Forgotten
===============



Maslow wrote:

> Thank you MowGreen for answering me.
>
> I'm from France and I think that Microsoft technical support is located
> in Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
> I have Antivir and Windows Defender as antivirus and antimalwares
> residential softwares.
> Furthermore, I scan my computer from time to time with Malwarebytes and
> Spybot (theses two softwares are not residentials).
> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
> Outbound : I created some outbound rules).
>
> Last news : Microsoft sent me a third mail and suggested me to install
> this file : "au_client_tool_v72.exe". I don't know exactly the contents
> of this file, but I think(I'm not sure) the guy installed me Windows
> Installer 3.1 !!! Anyway, this third solution didn't work like the others.
>
> I don't know what you mean by "case number" but in alls objects of my
> emails, I've got this figure : SRX1082888031ID
>
>
> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>
>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>> The application binding data format is invalid.
>>
>> The issue may be caused by antivirus/security software.
>> What is the installed AV/security suite/anti-malware and which
>> firewall is being used ?
>> Which country did you contact Support in and do you have a case
>> number, Maslow ?
>>
>>
>> MowGreen [MVP 2003-2009]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> Maslow wrote:
>>
>>> Hello !
>>> I don't speak English very well but I think you'll understand me.
>>> I couldn't install some critical Windows updates (such as KB958644,
>>> KB953155). However, I could install Windows Defender Updates or
>>> Silverlight.
>>>
>>> I already wrote to Microsoft Technical Support : they answered me
>>> twice. They sent me two files to install (FIX_WU_v.17.zip the first
>>> time, then Checksur the second time). I answered them that the two
>>> solutions didn't help me. Since, they didn't answer me anymore.
>>>
>>> So, I expose you my problem : my Windows Updates can search new
>>> updates, but the problem is that when I arrived at 98% of the
>>> installation, I had this code error : 800736B2 (unknown error). I run
>>> Vista Premium SP1.
>>> Thank you.
>>>
>>>
>>>
 
P

PA Bear [MS MVP]

Re: I can't install critical updates

> Furthermore, I scan my computer from time to time with Malwarebytes and
> Spybot (theses two softwares are not residentials).


Is Spybot Tea Timer enabled? Was it ever enabled?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Maslow wrote:
> Thank you MowGreen for answering me.
>
> I'm from France and I think that Microsoft technical support is located in
> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
> I have Antivir and Windows Defender as antivirus and antimalwares
> residential softwares.
> Furthermore, I scan my computer from time to time with Malwarebytes and
> Spybot (theses two softwares are not residentials).
> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
> Outbound : I created some outbound rules).
>
> Last news : Microsoft sent me a third mail and suggested me to install
> this
> file : "au_client_tool_v72.exe". I don't know exactly the contents of this
> file, but I think(I'm not sure) the guy installed me Windows Installer 3.1
> !!! Anyway, this third solution didn't work like the others.
>
> I don't know what you mean by "case number" but in alls objects of my
> emails, I've got this figure : SRX1082888031ID
>
>
> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
> groupe
> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>> The application binding data format is invalid.
>>
>> The issue may be caused by antivirus/security software.
>> What is the installed AV/security suite/anti-malware and which firewall
>> is
>> being used ?
>> Which country did you contact Support in and do you have a case number,
>> Maslow ?
>>
>>
>> MowGreen [MVP 2003-2009]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> Maslow wrote:
>>
>>> Hello !
>>> I don't speak English very well but I think you'll understand me.
>>> I couldn't install some critical Windows updates (such as KB958644,
>>> KB953155). However, I could install Windows Defender Updates or
>>> Silverlight.
>>>
>>> I already wrote to Microsoft Technical Support : they answered me twice.
>>> They sent me two files to install (FIX_WU_v.17.zip the first time, then
>>> Checksur the second time). I answered them that the two solutions didn't
>>> help me. Since, they didn't answer me anymore.
>>>
>>> So, I expose you my problem : my Windows Updates can search new updates,
>>> but the problem is that when I arrived at 98% of the installation, I had
>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>> Thank you.
 
M

Maslow

Re: I can't install critical updates

Thank you. I'll let you know soon.

As regards the outbound rules of the firewall, I blocked all traffic and
allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe, wercon.exe,
Internet Explorer, Firefox,...) and it works till now.

As regards the reset tool that I suspected as an old version : I said that
because they asked me to right click this file ("au-client_tool_v.72.exe)
and choose "run in compatibility mode for XP SP2", Am I wrong ?



"MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de groupe
de discussion : ufK616sOJHA.4328@TK2MSFTNGP02.phx.gbl...
> This *is* the case number: SRX1082888031ID
>
> I can't believe they sent you an older reset tool. Please download the
> latest one from here and *save* it:
>
> http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263
>
> Once the download completes, close the browser and all open programs.
>
> Before proceeding, what rules did you add to outbound filtering for the
> native Vista firewall ? Suggest you reset the firewall to it's Default
> settings for now.
>
> Next, *** temporarily disable AntiVir so that *none* of it's services nor
> processes are running. Consult the User Guide or Avira's web site if the
> page below does not accomplish that ***
> http://www.bleepingcomputer.com/forums/topic114351.html
>
> Now run au_check_v78_codeplex.exe and allow it time to complete it's
> operation. Restart the system after it's done.
>
> Can the system update now ?
> If not, has Malware Bytes ever detected any malware on the system ?
>
>
> MowGreen [MVP 2003-2008]
> ================
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Maslow wrote:
>
>> Thank you MowGreen for answering me.
>>
>> I'm from France and I think that Microsoft technical support is located
>> in Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>> I have Antivir and Windows Defender as antivirus and antimalwares
>> residential softwares.
>> Furthermore, I scan my computer from time to time with Malwarebytes and
>> Spybot (theses two softwares are not residentials).
>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>> Outbound : I created some outbound rules).
>>
>> Last news : Microsoft sent me a third mail and suggested me to install
>> this file : "au_client_tool_v72.exe". I don't know exactly the contents
>> of this file, but I think(I'm not sure) the guy installed me Windows
>> Installer 3.1 !!! Anyway, this third solution didn't work like the
>> others.
>>
>> I don't know what you mean by "case number" but in alls objects of my
>> emails, I've got this figure : SRX1082888031ID
>>
>>
>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>
>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>> The application binding data format is invalid.
>>>
>>> The issue may be caused by antivirus/security software.
>>> What is the installed AV/security suite/anti-malware and which firewall
>>> is being used ?
>>> Which country did you contact Support in and do you have a case number,
>>> Maslow ?
>>>
>>>
>>> MowGreen [MVP 2003-2009]
>>> ===============
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>>
>>> Maslow wrote:
>>>
>>>> Hello !
>>>> I don't speak English very well but I think you'll understand me.
>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>> KB953155). However, I could install Windows Defender Updates or
>>>> Silverlight.
>>>>
>>>> I already wrote to Microsoft Technical Support : they answered me
>>>> twice. They sent me two files to install (FIX_WU_v.17.zip the first
>>>> time, then Checksur the second time). I answered them that the two
>>>> solutions didn't help me. Since, they didn't answer me anymore.
>>>>
>>>> So, I expose you my problem : my Windows Updates can search new
>>>> updates, but the problem is that when I arrived at 98% of the
>>>> installation, I had this code error : 800736B2 (unknown error). I run
>>>> Vista Premium SP1.
>>>> Thank you.
>>>>
>>>>
>>>>
 
M

Maslow

Re: I can't install critical updates

@ Robert Dyer : No it isn't

"PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>> Furthermore, I scan my computer from time to time with Malwarebytes and
>> Spybot (theses two softwares are not residentials).

>
> Is Spybot Tea Timer enabled? Was it ever enabled?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Maslow wrote:
>> Thank you MowGreen for answering me.
>>
>> I'm from France and I think that Microsoft technical support is located
>> in
>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>> I have Antivir and Windows Defender as antivirus and antimalwares
>> residential softwares.
>> Furthermore, I scan my computer from time to time with Malwarebytes and
>> Spybot (theses two softwares are not residentials).
>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>> Outbound : I created some outbound rules).
>>
>> Last news : Microsoft sent me a third mail and suggested me to install
>> this
>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>> this
>> file, but I think(I'm not sure) the guy installed me Windows Installer
>> 3.1
>> !!! Anyway, this third solution didn't work like the others.
>>
>> I don't know what you mean by "case number" but in alls objects of my
>> emails, I've got this figure : SRX1082888031ID
>>
>>
>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>> groupe
>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>> The application binding data format is invalid.
>>>
>>> The issue may be caused by antivirus/security software.
>>> What is the installed AV/security suite/anti-malware and which firewall
>>> is
>>> being used ?
>>> Which country did you contact Support in and do you have a case number,
>>> Maslow ?
>>>
>>>
>>> MowGreen [MVP 2003-2009]
>>> ===============
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>>
>>> Maslow wrote:
>>>
>>>> Hello !
>>>> I don't speak English very well but I think you'll understand me.
>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>> KB953155). However, I could install Windows Defender Updates or
>>>> Silverlight.
>>>>
>>>> I already wrote to Microsoft Technical Support : they answered me
>>>> twice.
>>>> They sent me two files to install (FIX_WU_v.17.zip the first time, then
>>>> Checksur the second time). I answered them that the two solutions
>>>> didn't
>>>> help me. Since, they didn't answer me anymore.
>>>>
>>>> So, I expose you my problem : my Windows Updates can search new
>>>> updates,
>>>> but the problem is that when I arrived at 98% of the installation, I
>>>> had
>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>> Thank you.

>
 
P

PA Bear [MS MVP]

Re: I can't install critical updates

Was it ever enabled?

Maslow wrote:
> @ Robert Dyer : No it isn't
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>> Spybot (theses two softwares are not residentials).

>>
>> Is Spybot Tea Timer enabled? Was it ever enabled?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Maslow wrote:
>>> Thank you MowGreen for answering me.
>>>
>>> I'm from France and I think that Microsoft technical support is located
>>> in
>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>> residential softwares.
>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>> Spybot (theses two softwares are not residentials).
>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>> Outbound : I created some outbound rules).
>>>
>>> Last news : Microsoft sent me a third mail and suggested me to install
>>> this
>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>> this
>>> file, but I think(I'm not sure) the guy installed me Windows Installer
>>> 3.1
>>> !!! Anyway, this third solution didn't work like the others.
>>>
>>> I don't know what you mean by "case number" but in alls objects of my
>>> emails, I've got this figure : SRX1082888031ID
>>>
>>>
>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>> groupe
>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>> The application binding data format is invalid.
>>>>
>>>> The issue may be caused by antivirus/security software.
>>>> What is the installed AV/security suite/anti-malware and which firewall
>>>> is
>>>> being used ?
>>>> Which country did you contact Support in and do you have a case number,
>>>> Maslow ?
>>>>
>>>>
>>>> MowGreen [MVP 2003-2009]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>> Maslow wrote:
>>>>
>>>>> Hello !
>>>>> I don't speak English very well but I think you'll understand me.
>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>> Silverlight.
>>>>>
>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>> twice.
>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>> then
>>>>> Checksur the second time). I answered them that the two solutions
>>>>> didn't
>>>>> help me. Since, they didn't answer me anymore.
>>>>>
>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>> updates,
>>>>> but the problem is that when I arrived at 98% of the installation, I
>>>>> had
>>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>>> Thank you.
 
M

Maslow

Re: I can't install critical updates

I'm afraid I don't really understand you.
All that I can say is that in Spybot option, I noticed that "Resident
tea-timer" and "Resident SDHelper" are uncheked.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
de discussion : OCViQN2OJHA.4480@TK2MSFTNGP05.phx.gbl...
> Was it ever enabled?
>
> Maslow wrote:
>> @ Robert Dyer : No it isn't
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>> groupe
>> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>>> Spybot (theses two softwares are not residentials).
>>>
>>> Is Spybot Tea Timer enabled? Was it ever enabled?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>> Maslow wrote:
>>>> Thank you MowGreen for answering me.
>>>>
>>>> I'm from France and I think that Microsoft technical support is located
>>>> in
>>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>> residential softwares.
>>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>>> Spybot (theses two softwares are not residentials).
>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>> Outbound : I created some outbound rules).
>>>>
>>>> Last news : Microsoft sent me a third mail and suggested me to install
>>>> this
>>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>>> this
>>>> file, but I think(I'm not sure) the guy installed me Windows Installer
>>>> 3.1
>>>> !!! Anyway, this third solution didn't work like the others.
>>>>
>>>> I don't know what you mean by "case number" but in alls objects of my
>>>> emails, I've got this figure : SRX1082888031ID
>>>>
>>>>
>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>> groupe
>>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>> The application binding data format is invalid.
>>>>>
>>>>> The issue may be caused by antivirus/security software.
>>>>> What is the installed AV/security suite/anti-malware and which
>>>>> firewall
>>>>> is
>>>>> being used ?
>>>>> Which country did you contact Support in and do you have a case
>>>>> number,
>>>>> Maslow ?
>>>>>
>>>>>
>>>>> MowGreen [MVP 2003-2009]
>>>>> ===============
>>>>> *-343-* FDNY
>>>>> Never Forgotten
>>>>> ===============
>>>>>
>>>>>
>>>>> Maslow wrote:
>>>>>
>>>>>> Hello !
>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>> Silverlight.
>>>>>>
>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>> twice.
>>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>>> then
>>>>>> Checksur the second time). I answered them that the two solutions
>>>>>> didn't
>>>>>> help me. Since, they didn't answer me anymore.
>>>>>>
>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>> updates,
>>>>>> but the problem is that when I arrived at 98% of the installation, I
>>>>>> had
>>>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>>>> Thank you.

>
 
P

PA Bear [MS MVP]

Re: I can't install critical updates

Has the Tea Timer option EVER been checked?

Maslow wrote:
> I'm afraid I don't really understand you.
> All that I can say is that in Spybot option, I noticed that "Resident
> tea-timer" and "Resident SDHelper" are uncheked.
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
> de discussion : OCViQN2OJHA.4480@TK2MSFTNGP05.phx.gbl...
>> Was it ever enabled?
>>
>> Maslow wrote:
>>> @ Robert Dyer : No it isn't
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>>> groupe
>>> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>> and
>>>>> Spybot (theses two softwares are not residentials).
>>>>
>>>> Is Spybot Tea Timer enabled? Was it ever enabled?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Maslow wrote:
>>>>> Thank you MowGreen for answering me.
>>>>>
>>>>> I'm from France and I think that Microsoft technical support is
>>>>> located
>>>>> in
>>>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>>> residential softwares.
>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>> and
>>>>> Spybot (theses two softwares are not residentials).
>>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>>> Outbound : I created some outbound rules).
>>>>>
>>>>> Last news : Microsoft sent me a third mail and suggested me to install
>>>>> this
>>>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>>>> this
>>>>> file, but I think(I'm not sure) the guy installed me Windows Installer
>>>>> 3.1
>>>>> !!! Anyway, this third solution didn't work like the others.
>>>>>
>>>>> I don't know what you mean by "case number" but in alls objects of my
>>>>> emails, I've got this figure : SRX1082888031ID
>>>>>
>>>>>
>>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>>> groupe
>>>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>>> The application binding data format is invalid.
>>>>>>
>>>>>> The issue may be caused by antivirus/security software.
>>>>>> What is the installed AV/security suite/anti-malware and which
>>>>>> firewall
>>>>>> is
>>>>>> being used ?
>>>>>> Which country did you contact Support in and do you have a case
>>>>>> number,
>>>>>> Maslow ?
>>>>>>
>>>>>>
>>>>>> MowGreen [MVP 2003-2009]
>>>>>> ===============
>>>>>> *-343-* FDNY
>>>>>> Never Forgotten
>>>>>> ===============
>>>>>>
>>>>>>
>>>>>> Maslow wrote:
>>>>>>
>>>>>>> Hello !
>>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>>> Silverlight.
>>>>>>>
>>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>>> twice.
>>>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>>>> then
>>>>>>> Checksur the second time). I answered them that the two solutions
>>>>>>> didn't
>>>>>>> help me. Since, they didn't answer me anymore.
>>>>>>>
>>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>>> updates,
>>>>>>> but the problem is that when I arrived at 98% of the installation, I
>>>>>>> had
>>>>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>>>>> Thank you.
 
M

Maslow

Re: I can't install critical updates

Never

"PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
de discussion : OGsMjm2OJHA.1144@TK2MSFTNGP05.phx.gbl...
> Has the Tea Timer option EVER been checked?
>
> Maslow wrote:
>> I'm afraid I don't really understand you.
>> All that I can say is that in Spybot option, I noticed that "Resident
>> tea-timer" and "Resident SDHelper" are uncheked.
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>> groupe
>> de discussion : OCViQN2OJHA.4480@TK2MSFTNGP05.phx.gbl...
>>> Was it ever enabled?
>>>
>>> Maslow wrote:
>>>> @ Robert Dyer : No it isn't
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>>>> groupe
>>>> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>>> and
>>>>>> Spybot (theses two softwares are not residentials).
>>>>>
>>>>> Is Spybot Tea Timer enabled? Was it ever enabled?
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>> AumHa VSOP & Admin http://aumha.net
>>>>> DTS-L http://dts-l.net/
>>>>>
>>>>> Maslow wrote:
>>>>>> Thank you MowGreen for answering me.
>>>>>>
>>>>>> I'm from France and I think that Microsoft technical support is
>>>>>> located
>>>>>> in
>>>>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>>>> residential softwares.
>>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>>> and
>>>>>> Spybot (theses two softwares are not residentials).
>>>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>>>> Outbound : I created some outbound rules).
>>>>>>
>>>>>> Last news : Microsoft sent me a third mail and suggested me to
>>>>>> install
>>>>>> this
>>>>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>>>>> this
>>>>>> file, but I think(I'm not sure) the guy installed me Windows
>>>>>> Installer
>>>>>> 3.1
>>>>>> !!! Anyway, this third solution didn't work like the others.
>>>>>>
>>>>>> I don't know what you mean by "case number" but in alls objects of my
>>>>>> emails, I've got this figure : SRX1082888031ID
>>>>>>
>>>>>>
>>>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>>>> groupe
>>>>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>>>> The application binding data format is invalid.
>>>>>>>
>>>>>>> The issue may be caused by antivirus/security software.
>>>>>>> What is the installed AV/security suite/anti-malware and which
>>>>>>> firewall
>>>>>>> is
>>>>>>> being used ?
>>>>>>> Which country did you contact Support in and do you have a case
>>>>>>> number,
>>>>>>> Maslow ?
>>>>>>>
>>>>>>>
>>>>>>> MowGreen [MVP 2003-2009]
>>>>>>> ===============
>>>>>>> *-343-* FDNY
>>>>>>> Never Forgotten
>>>>>>> ===============
>>>>>>>
>>>>>>>
>>>>>>> Maslow wrote:
>>>>>>>
>>>>>>>> Hello !
>>>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>>>> Silverlight.
>>>>>>>>
>>>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>>>> twice.
>>>>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>>>>> then
>>>>>>>> Checksur the second time). I answered them that the two solutions
>>>>>>>> didn't
>>>>>>>> help me. Since, they didn't answer me anymore.
>>>>>>>>
>>>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>>>> updates,
>>>>>>>> but the problem is that when I arrived at 98% of the installation,
>>>>>>>> I
>>>>>>>> had
>>>>>>>> this code error : 800736B2 (unknown error). I run Vista Premium
>>>>>>>> SP1.
>>>>>>>> Thank you.

>
 
P

PA Bear [MS MVP]

Re: I can't install critical updates

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Maslow wrote:
> Never
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
> de discussion : OGsMjm2OJHA.1144@TK2MSFTNGP05.phx.gbl...
>> Has the Tea Timer option EVER been checked?
>>
>> Maslow wrote:
>>> I'm afraid I don't really understand you.
>>> All that I can say is that in Spybot option, I noticed that "Resident
>>> tea-timer" and "Resident SDHelper" are uncheked.
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>>> groupe
>>> de discussion : OCViQN2OJHA.4480@TK2MSFTNGP05.phx.gbl...
>>>> Was it ever enabled?
>>>>
>>>> Maslow wrote:
>>>>> @ Robert Dyer : No it isn't
>>>>>
>>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>>>>> groupe
>>>>> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>>>> and
>>>>>>> Spybot (theses two softwares are not residentials).
>>>>>>
>>>>>> Is Spybot Tea Timer enabled? Was it ever enabled?
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>> Maslow wrote:
>>>>>>> Thank you MowGreen for answering me.
>>>>>>>
>>>>>>> I'm from France and I think that Microsoft technical support is
>>>>>>> located
>>>>>>> in
>>>>>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>>>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>>>>> residential softwares.
>>>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>>>> and
>>>>>>> Spybot (theses two softwares are not residentials).
>>>>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>>>>> Outbound : I created some outbound rules).
>>>>>>>
>>>>>>> Last news : Microsoft sent me a third mail and suggested me to
>>>>>>> install
>>>>>>> this
>>>>>>> file : "au_client_tool_v72.exe". I don't know exactly the contents
>>>>>>> of
>>>>>>> this
>>>>>>> file, but I think(I'm not sure) the guy installed me Windows
>>>>>>> Installer
>>>>>>> 3.1
>>>>>>> !!! Anyway, this third solution didn't work like the others.
>>>>>>>
>>>>>>> I don't know what you mean by "case number" but in alls objects of
>>>>>>> my
>>>>>>> emails, I've got this figure : SRX1082888031ID
>>>>>>>
>>>>>>>
>>>>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>>>>> groupe
>>>>>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>>>>> The application binding data format is invalid.
>>>>>>>>
>>>>>>>> The issue may be caused by antivirus/security software.
>>>>>>>> What is the installed AV/security suite/anti-malware and which
>>>>>>>> firewall
>>>>>>>> is
>>>>>>>> being used ?
>>>>>>>> Which country did you contact Support in and do you have a case
>>>>>>>> number,
>>>>>>>> Maslow ?
>>>>>>>>
>>>>>>>>
>>>>>>>> MowGreen [MVP 2003-2009]
>>>>>>>> ===============
>>>>>>>> *-343-* FDNY
>>>>>>>> Never Forgotten
>>>>>>>> ===============
>>>>>>>>
>>>>>>>>
>>>>>>>> Maslow wrote:
>>>>>>>>
>>>>>>>>> Hello !
>>>>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>>>>> I couldn't install some critical Windows updates (such as
>>>>>>>>> KB958644,
>>>>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>>>>> Silverlight.
>>>>>>>>>
>>>>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>>>>> twice.
>>>>>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>>>>>> then
>>>>>>>>> Checksur the second time). I answered them that the two solutions
>>>>>>>>> didn't
>>>>>>>>> help me. Since, they didn't answer me anymore.
>>>>>>>>>
>>>>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>>>>> updates,
>>>>>>>>> but the problem is that when I arrived at 98% of the installation,
>>>>>>>>> I
>>>>>>>>> had
>>>>>>>>> this code error : 800736B2 (unknown error). I run Vista Premium
>>>>>>>>> SP1.
>>>>>>>>> Thank you.
 
M

Maslow

Re: I can't install critical updates

@ MowGreen : I'm waiting for Microsoft last proposition tomorrow. If this
last won't work, I'll download "au_check_v78_codeplex.exe" and follow your
instruction.

"Maslow" <valy-niela@hotmail.fr> a écrit dans le message de groupe de
discussion : #fUewYzOJHA.1144@TK2MSFTNGP05.phx.gbl...
> Thank you. I'll let you know soon.
>
> As regards the outbound rules of the firewall, I blocked all traffic and
> allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe,
> wercon.exe, Internet Explorer, Firefox,...) and it works till now.
>
> As regards the reset tool that I suspected as an old version : I said that
> because they asked me to right click this file ("au-client_tool_v.72.exe)
> and choose "run in compatibility mode for XP SP2", Am I wrong ?
>
>
>
> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
> groupe de discussion : ufK616sOJHA.4328@TK2MSFTNGP02.phx.gbl...
>> This *is* the case number: SRX1082888031ID
>>
>> I can't believe they sent you an older reset tool. Please download the
>> latest one from here and *save* it:
>>
>> http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263
>>
>> Once the download completes, close the browser and all open programs.
>>
>> Before proceeding, what rules did you add to outbound filtering for the
>> native Vista firewall ? Suggest you reset the firewall to it's Default
>> settings for now.
>>
>> Next, *** temporarily disable AntiVir so that *none* of it's services nor
>> processes are running. Consult the User Guide or Avira's web site if the
>> page below does not accomplish that ***
>> http://www.bleepingcomputer.com/forums/topic114351.html
>>
>> Now run au_check_v78_codeplex.exe and allow it time to complete it's
>> operation. Restart the system after it's done.
>>
>> Can the system update now ?
>> If not, has Malware Bytes ever detected any malware on the system ?
>>
>>
>> MowGreen [MVP 2003-2008]
>> ================
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>> Maslow wrote:
>>
>>> Thank you MowGreen for answering me.
>>>
>>> I'm from France and I think that Microsoft technical support is located
>>> in Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>> residential softwares.
>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>> Spybot (theses two softwares are not residentials).
>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>> Outbound : I created some outbound rules).
>>>
>>> Last news : Microsoft sent me a third mail and suggested me to install
>>> this file : "au_client_tool_v72.exe". I don't know exactly the contents
>>> of this file, but I think(I'm not sure) the guy installed me Windows
>>> Installer 3.1 !!! Anyway, this third solution didn't work like the
>>> others.
>>>
>>> I don't know what you mean by "case number" but in alls objects of my
>>> emails, I've got this figure : SRX1082888031ID
>>>
>>>
>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>
>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>> The application binding data format is invalid.
>>>>
>>>> The issue may be caused by antivirus/security software.
>>>> What is the installed AV/security suite/anti-malware and which firewall
>>>> is being used ?
>>>> Which country did you contact Support in and do you have a case number,
>>>> Maslow ?
>>>>
>>>>
>>>> MowGreen [MVP 2003-2009]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>> Maslow wrote:
>>>>
>>>>> Hello !
>>>>> I don't speak English very well but I think you'll understand me.
>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>> Silverlight.
>>>>>
>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>> twice. They sent me two files to install (FIX_WU_v.17.zip the first
>>>>> time, then Checksur the second time). I answered them that the two
>>>>> solutions didn't help me. Since, they didn't answer me anymore.
>>>>>
>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>> updates, but the problem is that when I arrived at 98% of the
>>>>> installation, I had this code error : 800736B2 (unknown error). I run
>>>>> Vista Premium SP1.
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
 
M

MowGreen [MVP]

Re: I can't install critical updates

> As regards the reset tool that I suspected as an old version : I said that because they asked me to
> right click this file ("au-client_tool_v.72.exe) and choose "run in compatibility mode for XP SP2",
> Am I wrong ?


Contrary to the advice they gave you, suggest you *right click*
au_check_v78_codeplex.exe and choose 'Run as administrator'.
It's designed to work with Vista.

> As regards the outbound rules of the firewall, I blocked all traffic
> and allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe,
> wercon.exe, Internet Explorer, Firefox,...) and it works till now.


I *hope* you meant svchost.exe and NOT *svhost.exe*.
Vista uses wuapp.exe and wuaucult.exe to update and they can't be
blocked by the firewall. They're a process spawned from svchost.exe,
specifically svchost.exe -k netsvcs. So, I doubt that you accidentally
blocked the system from the update servers unless either the RPC or DCOM
Server Process Launcher services are blocked.
That's why I suggested resetting the firewall to it's Default settings
so that we could eliminate the firewall as being the cause of the issue.

BUT, you're saying that Windows Update worked previously with the
firewall rules you created, correct ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============




Maslow wrote:

> @ MowGreen : I'm waiting for Microsoft last proposition tomorrow. If
> this last won't work, I'll download "au_check_v78_codeplex.exe" and
> follow your instruction.
>
> "Maslow" <valy-niela@hotmail.fr> a écrit dans le message de groupe de
> discussion : #fUewYzOJHA.1144@TK2MSFTNGP05.phx.gbl...
>
>> Thank you. I'll let you know soon.
>>
>> As regards the outbound rules of the firewall, I blocked all traffic
>> and allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe,
>> wercon.exe, Internet Explorer, Firefox,...) and it works till now.
>>
>> As regards the reset tool that I suspected as an old version : I said
>> that because they asked me to right click this file
>> ("au-client_tool_v.72.exe) and choose "run in compatibility mode for
>> XP SP2", Am I wrong ?
>>
>>
>>
>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>> groupe de discussion : ufK616sOJHA.4328@TK2MSFTNGP02.phx.gbl...
>>
>>> This *is* the case number: SRX1082888031ID
>>>
>>> I can't believe they sent you an older reset tool. Please download
>>> the latest one from here and *save* it:
>>>
>>> http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263
>>>
>>>
>>> Once the download completes, close the browser and all open programs.
>>>
>>> Before proceeding, what rules did you add to outbound filtering for
>>> the native Vista firewall ? Suggest you reset the firewall to it's
>>> Default settings for now.
>>>
>>> Next, *** temporarily disable AntiVir so that *none* of it's services
>>> nor processes are running. Consult the User Guide or Avira's web site
>>> if the page below does not accomplish that ***
>>> http://www.bleepingcomputer.com/forums/topic114351.html
>>>
>>> Now run au_check_v78_codeplex.exe and allow it time to complete it's
>>> operation. Restart the system after it's done.
>>>
>>> Can the system update now ?
>>> If not, has Malware Bytes ever detected any malware on the system ?
>>>
>>>
>>> MowGreen [MVP 2003-2008]
>>> ================
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>>
>>>
>>> Maslow wrote:
>>>
>>>> Thank you MowGreen for answering me.
>>>>
>>>> I'm from France and I think that Microsoft technical support is
>>>> located in Swiss, or Luxembourg or Belgium. Anyway, the guy has a
>>>> French name.
>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>> residential softwares.
>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>> and Spybot (theses two softwares are not residentials).
>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>> Outbound : I created some outbound rules).
>>>>
>>>> Last news : Microsoft sent me a third mail and suggested me to
>>>> install this file : "au_client_tool_v72.exe". I don't know exactly
>>>> the contents of this file, but I think(I'm not sure) the guy
>>>> installed me Windows Installer 3.1 !!! Anyway, this third solution
>>>> didn't work like the others.
>>>>
>>>> I don't know what you mean by "case number" but in alls objects of
>>>> my emails, I've got this figure : SRX1082888031ID
>>>>
>>>>
>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>
>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>> The application binding data format is invalid.
>>>>>
>>>>> The issue may be caused by antivirus/security software.
>>>>> What is the installed AV/security suite/anti-malware and which
>>>>> firewall is being used ?
>>>>> Which country did you contact Support in and do you have a case
>>>>> number, Maslow ?
>>>>>
>>>>>
>>>>> MowGreen [MVP 2003-2009]
>>>>> ===============
>>>>> *-343-* FDNY
>>>>> Never Forgotten
>>>>> ===============
>>>>>
>>>>>
>>>>> Maslow wrote:
>>>>>
>>>>>> Hello !
>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>> I couldn't install some critical Windows updates (such as
>>>>>> KB958644, KB953155). However, I could install Windows Defender
>>>>>> Updates or Silverlight.
>>>>>>
>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>> twice. They sent me two files to install (FIX_WU_v.17.zip the
>>>>>> first time, then Checksur the second time). I answered them that
>>>>>> the two solutions didn't help me. Since, they didn't answer me
>>>>>> anymore.
>>>>>>
>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>> updates, but the problem is that when I arrived at 98% of the
>>>>>> installation, I had this code error : 800736B2 (unknown error). I
>>>>>> run Vista Premium SP1.
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
 
M

Maslow

Re: I can't install critical updates

Sorry, it is indeed *Svchost.exe*.
Yes, I had no problems before even with theses rules.

"MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de groupe
de discussion : u2OqlW5OJHA.4304@TK2MSFTNGP05.phx.gbl...
>> As regards the reset tool that I suspected as an old version : I said
>> that because they asked me to right click this file
>> ("au-client_tool_v.72.exe) and choose "run in compatibility mode for XP
>> SP2", Am I wrong ?

>
> Contrary to the advice they gave you, suggest you *right click*
> au_check_v78_codeplex.exe and choose 'Run as administrator'.
> It's designed to work with Vista.
>
>> As regards the outbound rules of the firewall, I blocked all traffic and
>> allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe,
>> wercon.exe, Internet Explorer, Firefox,...) and it works till now.

>
> I *hope* you meant svchost.exe and NOT *svhost.exe*.
> Vista uses wuapp.exe and wuaucult.exe to update and they can't be blocked
> by the firewall. They're a process spawned from svchost.exe, specifically
> svchost.exe -k netsvcs. So, I doubt that you accidentally blocked the
> system from the update servers unless either the RPC or DCOM Server
> Process Launcher services are blocked.
> That's why I suggested resetting the firewall to it's Default settings so
> that we could eliminate the firewall as being the cause of the issue.
>
> BUT, you're saying that Windows Update worked previously with the firewall
> rules you created, correct ?
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> Maslow wrote:
>
>> @ MowGreen : I'm waiting for Microsoft last proposition tomorrow. If this
>> last won't work, I'll download "au_check_v78_codeplex.exe" and follow
>> your instruction.
>>
>> "Maslow" <valy-niela@hotmail.fr> a écrit dans le message de groupe de
>> discussion : #fUewYzOJHA.1144@TK2MSFTNGP05.phx.gbl...
>>
>>> Thank you. I'll let you know soon.
>>>
>>> As regards the outbound rules of the firewall, I blocked all traffic and
>>> allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe,
>>> wercon.exe, Internet Explorer, Firefox,...) and it works till now.
>>>
>>> As regards the reset tool that I suspected as an old version : I said
>>> that because they asked me to right click this file
>>> ("au-client_tool_v.72.exe) and choose "run in compatibility mode for XP
>>> SP2", Am I wrong ?
>>>
>>>
>>>
>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>> groupe de discussion : ufK616sOJHA.4328@TK2MSFTNGP02.phx.gbl...
>>>
>>>> This *is* the case number: SRX1082888031ID
>>>>
>>>> I can't believe they sent you an older reset tool. Please download the
>>>> latest one from here and *save* it:
>>>>
>>>> http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263
>>>>
>>>> Once the download completes, close the browser and all open programs.
>>>>
>>>> Before proceeding, what rules did you add to outbound filtering for the
>>>> native Vista firewall ? Suggest you reset the firewall to it's Default
>>>> settings for now.
>>>>
>>>> Next, *** temporarily disable AntiVir so that *none* of it's services
>>>> nor processes are running. Consult the User Guide or Avira's web site
>>>> if the page below does not accomplish that ***
>>>> http://www.bleepingcomputer.com/forums/topic114351.html
>>>>
>>>> Now run au_check_v78_codeplex.exe and allow it time to complete it's
>>>> operation. Restart the system after it's done.
>>>>
>>>> Can the system update now ?
>>>> If not, has Malware Bytes ever detected any malware on the system ?
>>>>
>>>>
>>>> MowGreen [MVP 2003-2008]
>>>> ================
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>>
>>>> Maslow wrote:
>>>>
>>>>> Thank you MowGreen for answering me.
>>>>>
>>>>> I'm from France and I think that Microsoft technical support is
>>>>> located in Swiss, or Luxembourg or Belgium. Anyway, the guy has a
>>>>> French name.
>>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>>> residential softwares.
>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>> and Spybot (theses two softwares are not residentials).
>>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>>> Outbound : I created some outbound rules).
>>>>>
>>>>> Last news : Microsoft sent me a third mail and suggested me to install
>>>>> this file : "au_client_tool_v72.exe". I don't know exactly the
>>>>> contents of this file, but I think(I'm not sure) the guy installed me
>>>>> Windows Installer 3.1 !!! Anyway, this third solution didn't work like
>>>>> the others.
>>>>>
>>>>> I don't know what you mean by "case number" but in alls objects of my
>>>>> emails, I've got this figure : SRX1082888031ID
>>>>>
>>>>>
>>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>>> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>>
>>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>>> The application binding data format is invalid.
>>>>>>
>>>>>> The issue may be caused by antivirus/security software.
>>>>>> What is the installed AV/security suite/anti-malware and which
>>>>>> firewall is being used ?
>>>>>> Which country did you contact Support in and do you have a case
>>>>>> number, Maslow ?
>>>>>>
>>>>>>
>>>>>> MowGreen [MVP 2003-2009]
>>>>>> ===============
>>>>>> *-343-* FDNY
>>>>>> Never Forgotten
>>>>>> ===============
>>>>>>
>>>>>>
>>>>>> Maslow wrote:
>>>>>>
>>>>>>> Hello !
>>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>>> Silverlight.
>>>>>>>
>>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>>> twice. They sent me two files to install (FIX_WU_v.17.zip the first
>>>>>>> time, then Checksur the second time). I answered them that the two
>>>>>>> solutions didn't help me. Since, they didn't answer me anymore.
>>>>>>>
>>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>>> updates, but the problem is that when I arrived at 98% of the
>>>>>>> installation, I had this code error : 800736B2 (unknown error). I
>>>>>>> run Vista Premium SP1.
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
 
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